Customer loyalty in gastronomy
Attract new guests, retain regulars & increase revenue
Turn your guests into true fans and build long-term loyalty to your business. With creative incentives like vouchers and personalized loyalty cards, you can transform their visit into an experience. Use customizable loyalty programs to create emotional highlights and stay top of mind.
Keep delighting your guests
Customer database &
loyalty cards
Vouchers &
coupons
Discounts &
promotions
Cards for
employees
Digital
wallet support
What Gastronovi customer loyalty offers you
Want to learn more? We're here for you!
Our features for you & your guests
Gift vouchers
Sell your gift vouchers easily online and on-site. With just one click, you can integrate a widget into your website, allowing your guests to purchase vouchers anytime – independent of your opening hours.
Promotions & coupons
Create customized promotions for your guests in no time! From a complimentary glass of champagne on their birthday to discounts for large groups or special offers on selected days – whether as one-time coupons or ongoing discounts, you decide how often and for whom your deals apply.
Customer card
Reusable, personalized, as a physical or digital card: With customer cards, you can offer exclusive discounts for loyal guests, gain valuable insights into their preferences, and build long-term relationships.
Apple & Android Wallet support
Your guests can easily save their vouchers and customer cards in their digital wallet. This way, they always have them at hand on their smartphone and can enjoy a seamless, cashless payment experience.
Staff cards
Keep everything under control with employee cards: Manage discounts, track personal consumption, and log working hours in a clear and efficient way.
Multi-location use
Customer cards, vouchers, and promotions can be redeemed across all locations you authorize. This ensures that your guests enjoy consistent benefits everywhere while you manage everything centrally.
Statistics & insights
Gain real-time insights into the success of your campaigns with detailed analytics. Track which promotions are performing best and refine your strategy accordingly.
Interfaces to external voucher systems
Want to manage your vouchers through an external provider? We offer various interfaces to seamlessly integrate your preferred voucher system.
Go to interfaces
Gastronovi Pay: Process cashless payments efficiently
Gastronovi Pay is the fully integrated payment solution for the hospitality industry – featuring a standardized and fair pricing model. Seamless integration ensures an efficient and automated payment process.
Discover the perfect integration
Checkout system
The heart of your gastronomy
· Fully integrated POS software
· Cloud-based & flexible
· Seamless connection between service & kitchen
Keep guests informed regularly
· Modern templates
· Automated content & distribution
· Intelligent recipient groups
Self-ordering
Unlock new sales channels
· Take-away & delivery service
· Self-ordering via QR code
· Digital menus & contactless payment
Questions & answers about customer loyalty
How does the digital customer card work?
Your guests receive the digital customer card via email and can conveniently save it in their digital wallet on their Apple or Android device. During checkout, a QR code is scanned, automatically applying any stored balance or discounts.
Can I use the customer loyalty module without the checkout system?
The customer loyalty module can only be used in combination with the Gastronovi checkout system and therefore requires both modules to be booked. Integration with other POS systems is not possible.
Can I use the module across multiple locations?
Yes, the customer loyalty module can be activated for multiple locations. Promotions, vouchers, and customer cards can be centrally managed and used across different branches. To manage multiple locations, you also need the Gastronovi multi-site business module.
Are there interfaces to external voucher systems?
Gastronovi offers an in-house tool for voucher management with the customer loyalty module. However, if you prefer to handle your voucher system with external services, we provide various interfaces to the Gastronovi checkout system. These allow for seamless on-site processing, enabling vouchers to be checked and redeemed directly at the register.
Can I transfer vouchers from my existing system to Gastronovi?
Yes, you can import customer cards, vouchers, and discounts from other systems. The import file needs to be formatted accordingly.
Why Gastronovi offers you the best solutions
We make sure that gastronomy is both enjoyable and effortless. That’s why we give you more space for what you love.
Digitalization by professionals
We support you in digitalizing all your business processes – innovative, reliable, fair, and holistic. Our modules are perfectly coordinated and can be individually combined to fit your needs.
Get a consultation now
Questions?
We’re here to help!
Are you interested in innovative solutions to take your gastronomy business to the next level? Get in touch with us easily – we offer free and non-binding consultation.
